Terms of Service

These Terms of Service govern your use of the Courtesy Dept. website and your purchase of products from Courtesy Dept.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Throughout these terms, “we”, “us” and “our” refer to Courtesy Dept.

1. Online Store

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the permission of a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, misuse, an obvious pricing or product error, or a violation of these Terms of Service.

2. Products

We make reasonable efforts to display and describe our products accurately.

Colours, dimensions and other product details may vary slightly due to manufacturing processes, materials, screen settings or differences between production facilities.

Some Courtesy Dept. products are produced or fulfilled by third-party manufacturing and fulfilment partners. As a result, products may be produced and shipped from different locations.

Minor variations that do not affect the product's intended use are not necessarily considered defects.

Nothing in this section limits any rights you may have under applicable consumer law.

3. Product Availability

Products may be changed, discontinued or become unavailable without notice.

We may limit the quantities of products available for purchase or restrict sales where reasonably necessary.

If we are unable to fulfil an order after payment has been received, we will provide an appropriate refund.

4. Prices

Prices displayed on our website may vary depending on your location, currency and applicable taxes.

Shipping charges, taxes, duties or other applicable charges will be displayed or calculated during checkout where possible.

We may change our prices at any time. Price changes will not affect orders that have already been accepted, except where an obvious pricing error has occurred and applicable law permits us to correct it.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your order in accordance with these Terms of Service.

After you place an order, you may receive an order confirmation or acknowledgement by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

An order is accepted when it enters fulfilment, unless we have expressly notified you otherwise.

Before an order is accepted, we may decline or cancel it where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorised

• Information provided with the order appears incorrect

• An obvious pricing or product information error has occurred

• We reasonably suspect fraudulent or unauthorised activity

• We are unable to fulfil or deliver the order

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

6. Payments

You agree to provide current, complete and accurate payment and billing information.

Payments may be processed by third-party payment providers. Your use of those payment methods may also be subject to the provider's own terms and conditions.

We do not guarantee the availability of any particular payment method.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may generally be cancelled before fulfilment begins. Once an order has entered fulfilment, we may be unable to cancel it.

Any cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

8. Shipping & Delivery

Delivery estimates are estimates only unless we expressly state otherwise.

Orders may be produced and shipped by third-party fulfilment partners and may arrive in separate packages.

Delivery times may be affected by circumstances outside our reasonable control, including postal delays, customs processing, carrier disruptions, severe weather and other external events.

Customers are responsible for providing an accurate and complete delivery address.

For further information, please refer to our Shipping Policy.

9. Returns & Refunds

Returns, refunds, cancellations and exchanges are governed by our Returns & Refunds Policy and applicable consumer law.

Courtesy Dept. does not generally accept returns, refunds or exchanges for change of mind except where required by applicable law.

Customers in certain jurisdictions, including the European Union, may have additional statutory cancellation or withdrawal rights.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded.

10. Intellectual Property

Unless otherwise stated, the content available through the Courtesy Dept. website — including product designs, artwork, text, graphics, branding, logos, photographs and other original material — belongs to Courtesy Dept. or is used with permission.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, sell, commercially exploit or create derivative works from our content without permission, except where permitted by law.

Purchasing a Courtesy Dept. product does not transfer ownership of any intellectual property associated with the product or its design.

11. Reviews and User Content

If you submit a review, photograph, comment, suggestion or other content to Courtesy Dept., you confirm that you have the right to submit that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.

Where you provide content specifically for publication or promotion, you grant Courtesy Dept. permission to use that content for the purposes reasonably connected with operating and promoting our business, subject to applicable law.

12. Third-Party Services

Our website may use or link to services operated by third parties, including payment providers, shipping providers, fulfilment partners and other technology providers.

We are not responsible for third-party websites or services that we do not control.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Website Availability

We aim to keep our website accurate and available, but we cannot guarantee that access will always be uninterrupted, secure or error-free.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

14. Prohibited Uses

You must not use our website or services to:

• Violate applicable laws or regulations

• Infringe intellectual property rights

• Submit false or misleading information

• Introduce malicious software or harmful code

• Attempt to gain unauthorised access to our website or systems

• Collect or misuse personal information belonging to others

• Interfere with the security or operation of the website

• Engage in fraudulent or deceptive activity

We may restrict access to our services where we reasonably believe these terms have been violated.

15. Disclaimer

We provide our website and services with reasonable care and skill.

To the extent permitted by law, we do not guarantee that the website will always be uninterrupted or free from errors.

Nothing in these Terms of Service excludes any guarantee, warranty, condition, right or remedy that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Courtesy Dept. will not be liable for indirect, incidental, special or consequential loss arising from your use of our website or services where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes, restricts or modifies rights or remedies available under applicable consumer protection laws that cannot legally be excluded, restricted or modified.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify Courtesy Dept. against reasonable losses, liabilities or costs arising directly from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms of Service.

This section does not apply to the extent that liability results from an act or omission of Courtesy Dept. or where such an indemnity would be prohibited by applicable law.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy and data protection laws.

By using our website, you acknowledge that your information may be processed by service providers necessary to operate our store, process payments, fulfil orders and provide customer service.

Please refer to our Privacy Policy for further information.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website or legal obligations.

The version published on our website at the time of your use or purchase will apply as required by applicable law.

Material changes will not retrospectively remove rights that have already arisen under an existing purchase.

20. Governing Law

These Terms of Service and any dispute arising from them will be governed by the laws applicable to the relevant transaction and the parties, including any mandatory consumer protection laws that apply to you.

Nothing in these terms is intended to require you to waive the protection of any mandatory laws or rights available in your place of residence.

21. Severability

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

22. Entire Agreement

These Terms of Service, together with the policies and information referenced on our website, form the agreement between you and Courtesy Dept. in relation to your use of our website and purchases from us.

Any failure by Courtesy Dept. to enforce a provision of these terms does not waive our right to enforce it later.

23. Contact

If you have questions about these Terms of Service, please contact Courtesy Dept. through our contact page.